Cancellation & Refund Policy

Effective date: August 2026

We want your Serene Shifts experience to feel safe and fair from the very first step. This policy explains how payments, cancellations, and refunds work for our retreats and memberships.

1. Retreat Deposits & Payments

A deposit is required to reserve your place at a retreat and is applied toward your total. Remaining balances are due by the date stated in your booking confirmation. Places are limited and confirmed only once a deposit is received.

2. Retreat Cancellations by You

Because we reserve accommodations, meals, and experiences in advance, the following windows apply from the retreat start date:

60+ days before: full refund, less the non-refundable deposit and any third-party fees already incurred.
30–59 days before: 50% of amounts paid may be refunded or applied as credit toward a future retreat.
Fewer than 30 days before: payments are non-refundable, though we will make reasonable efforts to apply a credit in cases of documented emergency.

3. Cancellations by Us

If we must cancel or reschedule a retreat, you will be offered a transfer to a future date or a full refund of amounts paid to us. We are not responsible for personal travel arrangements (such as flights); please consider travel insurance.

4. Membership (The Collective)

Memberships are billed monthly and you may cancel at any time from your member portal or by contacting us. Cancellation stops future billing; the current billing period is non-refundable, and you keep access through the end of that period.

5. Travel Insurance

We strongly recommend purchasing travel insurance that covers trip cancellation, interruption, and medical needs for any retreat that involves travel.

6. How to Request